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Contractual Arrangement Options

FireKing Commercial Services has the premier infrastructure, trained staff and operational processes that enable us to deliver world class services cost effectively. Our customers can leverage our outstanding capabilities through two fundamental service arrangements. 

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Call Center Dispatched Option

Access our call center for Time & Material based resolution and/or dispatch of service support on an as-needed, first-come first-serve basis. This service arrangement also allows you to leverage the capabilities of our existing call centers, our national network of certified locksmiths and company owned fleet of service technicians, as well as provides:   

  • A single point of contact & accountability for all your service needs
  • Agreed upon set of standard rates for different types of service
  • Type of hardware (e.g. safe or commercial lock)
  • Time that service is delivered (e.g. daytime, third shift, holidays)

If you have an existing call center you would like to retain, permanent or through a transition period, we can also receive and execute the service requests from your call center.

Contracted Services

We operate under an annual, or multi-year, defined Service Level Agreement with set scope and clear expectations of service to be delivered. This arrangement provides you:

  • A single point of contact & accountability for all your service needs
  • Most economical rates for all contracted services
  • Detailed reporting on services provided and delivery performance
  • Quarterly service team review to make any necessary program changes
  • Annual evaluation and comprehensive program review
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Ready to discuss a custom service arrangement to fit your needs?

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