Show — Mega Menu Hide — Mega Menu

Resource Library

Welcome to the FireKing Resource Library.

Filter by

Resource Type

Use and Care Instructions for Filing Cabinets

Vertical Files Troubleshooting

Vertical Files: Legal 2-Hour Rated Specs

Vertical Files: Legal Specs

Vertical Files: Letter 2-Hour Rated Specs

Vertical Files: Letter 25in. Specs

Vertical Files: Letter Specs

Vertical Files: Safe-in-a-File Specs

Vertical Files: Legal 25in. Specs

Viewing Performance

Vital Records Protection for the Physician Practice

Waterproof Travel Humidor - Brochure and Specs

We Are FireKing

We Are FireKing

What abilities does the solution have to log/store data and for what devices?

All transactions performed at the safe are logged to the cloud. Device firmware level metrics and usage data are extracted from the device and are made available to the reporting and maintenance modules. All information is transferred to the cloud and configurable alerts are generated in near real time.

What are these safes rated?

B C rating or fire proof.These ratings you can find in the product description of each safe. 

What are your hours of operation?

Our call center operates 24x7x365

What data is accessible to display to the customer?

All transaction and configuration based information is available, accessibility will be determined by role and entitlement based on user credentials.

What do Class 350 or Class 125 ratings mean? Fires get much hotter than those temperatures.

The UL class rating signifies the maximum internal temperature allowed during the fire test. Depending on the length of the UL test, the external heat will range from 1550º F. to 2000º F.; yet the internal temperatures cannot exceed 350º F. for paper or 125º F. for computer media.

What good is a product that is only rated for one hour? Fires last longer than that.

Fires rarely burn for more than 10 – 20 minutes in one location. As it passes through the building, the fire's intensity changes as flammable items are consumed.  

What good is a product that is rated Class 350 or Class 125? Fires get much hotter than 350°F or 125°F.

Files are tested to external temperatures of 1,700°F.  Class 125° and 350°F are internal temperatures for computer media tapes and paper documents.  

What good is a product that is rated for only one hour? Fires last longer than that.

The average fire burns at around 800º F. as it passes through a building. The temperature will increase in any area as flammable materials are consumed, a period that averages about 20 minutes in any location. Then the temperature decreases as the fire moves on. The UL test consists of two parts, the 1-hour burn portion during which the product is subjected to the most intense heat, and the cool-down period which can last from 15 to 25 hours and simulates the lower-temperature segment of a typical fire. It is during the latter of the two tests that most product fail. For the duration the entire test, the internal temperature and humidity cannot exceed the standards set forth by UL. A 1-hour rating means that the product passed both the intense heat and the cool-down portion of the test. By the way, Fire King also offers the industry’s only UL 2-hour rated cabinets. These files are used in high-risk areas, such as chemical factories. A note of caution. Be wary of any product that claims it was “tested to UL standards.” It may have been tested, but the statement does not necessarily mean that it passed the test.

What is required for my site to be ready for safe installation?

A designated spot for placement of your new safe, power and Ethernet outlets within 6ft of where unit will be placed. 

What is the process for a sync after an offline condition?

Once connection is re-established all locally stored information is pushed to the cloud, and all configuration data is pulled down. The safe synchronizes at configurable intervals – typically less than 5 minutes. The sync process has 4 steps: check for updates and commands; gather and report health and status metrics; report transactional events that the server(s) have not received yet; check and update configuration.

What is the process for Application software patching and configuration (e.g. User management, device configuration)?

Remote update process – the safe or other cash handling device checks into the server(s) periodically for updates. As currently deployed this happens every 5 minutes or less – the interval is configurable.

What is the process for Firmware patching (e.g. Tracking and updating, acceptance of bill denomination changes)?

Remote update process is currently managed on an as-needed basis but may be automated based on business need.

What is the process for OS patching (e.g. Network setup, patches)?

The operating system is remotely updatable including the ability to apply patches and upgrade packages. Adjustments to network setup can also be configured remotely

What is the retention length of logs stored?

30 days for application logs, 1 year for server logs, 3 months for safe level transaction records, 6 months on the server (database). Data may be archived for longer periods based on customer requirements but is not retained in the production databases beyond these periods.

What kind of finish do you find on FireKing Cabinets?

All FireKing cabinets are finished with an electrostatic powder coating. The powder is applied to all sides including the bottom panel. Powder coating is more durable than paint and scratch-resistant, providing a quality appearance. Eleven standard colors are available on most models.

What level of encryption capabilities are used for data storage, data transmission and user access (internal and remote)?

All data from the safes to the servers is encrypted by Blowfish encryption during its entire route. Triple DES and other ciphers also available. Access to the web services is encrypted via SSL.

What network connectivity details are logged?

Connect, Disconnect, IP, GW, Netmask, MAC, MTU.

What options are available for safe service?

We offer multiple options for safe service, from phone service up to time and material services. For full details of our suite of services call our Account Services Team at (866) 507-0279. 

What other events are captured and stored?

VPN, data synchronization, content and firmware updates, system level metrics.

What other remote capabilities are there?

Software restart, note device initialization, full safe configuration and management, and touchscreen recalibration.

What percentage of consumers believe standard filing cabinets are fireproof.

59%. Our research shows fifty-nine percent of consumers believe standard filing equipment will provide protection for their vital documents. Furthermore, 30 percent do not believe fireproof files will provide adequate protection. 20 percent are completely unaware of the need to protect records or the availability of fireproof file cabinets and data safes.

What type of cameras does it support?

It supports analog and IP cameras. 

What type of cameras does it support?

It supports analog and IP cameras. 

What user activities are logged?

All user activity is logged through the application level software and reported up to the cloud backend.

Why are FireKing files impact tested?

Heat isn’t the only hazard during a fire. Ceilings fall and floors collapse. If a file cabinet is not rated for impact, it could split open and fail in this situation. For FireKing cabinets to carry the 7/17/02 11:21 AM Page 11 Composite UL 1-Hour fire and impact rating, a fully loaded file cabinet is heated at 1550º F. for 1/2 hour, dropped 30 feet onto a bed of rubble, inverted and placed back in the 1550º oven for another 1/2 hour. The contents must survive this test for the cabinet to earn the rating.

Why are the Medeco locks considered high security?

FireKing’s proprietary Medeco locks are considered high security because of three features: key control, pick resistance, and physical strength. 

Why do I need a special file? My everyday files are metal - they won't burn.

Standard Metal Files offer no protection from fire. They will actually directly conduct the fire's heat inside, where your records will ignite and burn.

Why do I need a special product for computer media? Don't fire files and safes protect everything from fire?

FireKing files are rated to protect both documents and electronic media to include CD, DVD, hard drives and thumb drives. To protect records kept on tape you need a data safe which carries the UL Class 125° rating. 

Why do I need special file cabinets? My regular files are metal; they won’t burn

While everyday metal files may not burn, they directly conduct the heat of a fire to the interior, where your records will ignite. In a sense, your standard metal file cabinets become fancy incinerators.

Why do I need special products to protect computer media?

Computer media is considerably more susceptible to heat and moisture damage than paper records, and therefore must have a considerably greater degree of protection. FireKing Data Safes and MediaVaults are designed to provide superior protection against not just heat and humidity, but also dust and magnetic interference. They offer complete protection for your company's computer media.

Why should I buy records protection products? After all, I'm insured.

Fire insurance is available, but many fire sufferers found out the hard way that insurance will only pay on losses that can be documented. If your records are lost, you must still be able to document to the insurance company exactly what was lost and what it was worth before they will pay. Fire sufferers have also found out that some items can never be totally reconstructed, even if insurance pays. Vendor/client files, contracts, personnel files, engineering blueprints, accounts receivable and payable - can you and your staff remember or recreate all the information for all these categories? Personal records such as wills, passports, wedding/divorce papers, birth certificates, baby pictures, household goods inventory, tax records, and personal treasures (such as art masterpieces by your child) should all be protected at home.

Why should I purchase records protection products? Won’t my insurance cover my records?

The proper business insurance will cover your records. The catch is, you must document all your losses. If your documents are destroyed, that will be extremely difficult. In addition, there are business records and even personal items that are literally irreplaceable. No amount of insurance can compensate for their loss.

Wine-Country Fire Destroys Everything Except Man's FireKing File and its Contents