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What abilities does the solution have to log/store data and for what devices?

All transactions performed at the safe are logged to the cloud. Device firmware level metrics and usage data are extracted from the device and are made available to the reporting and maintenance modules. All information is transferred to the cloud and configurable alerts are generated in near real time.

What user activities are logged?

All user activity is logged through the application level software and reported up to the cloud backend.

What are these safes rated?

B C rating or fire proof.These ratings you can find in the product description of each safe. 

What network connectivity details are logged?

Connect, Disconnect, IP, GW, Netmask, MAC, MTU.

What other events are captured and stored?

VPN, data synchronization, content and firmware updates, system level metrics.

What is the retention length of logs stored?

30 days for application logs, 1 year for server logs, 3 months for safe level transaction records, 6 months on the server (database). Data may be archived for longer periods based on customer requirements but is not retained in the production databases beyond these periods.

What is the process for Application software patching and configuration (e.g. User management, device configuration)?

Remote update process – the safe or other cash handling device checks into the server(s) periodically for updates. As currently deployed this happens every 5 minutes or less – the interval is configurable.

Can I have a different lock than what is in the picture?

You can choose which lock that you would like for each safe on the product guide. 

What is the process for OS patching (e.g. Network setup, patches)?

The operating system is remotely updatable including the ability to apply patches and upgrade packages. Adjustments to network setup can also be configured remotely

I have a certain type of space. Would a safe fit into it?

You can contact our sales team, and they would be happy to help you with this. 

What is the process for Firmware patching (e.g. Tracking and updating, acceptance of bill denomination changes)?

Remote update process is currently managed on an as-needed basis but may be automated based on business need.

What other remote capabilities are there?

Software restart, note device initialization, full safe configuration and management, and touchscreen recalibration.

Does the solution offer the ability to create device location specific (or grouped) messaging to display immediate notification/bulletin for end user messaging? If so, please explain the functionality.

Yes, the safe level software includes a scrolling message center that is used for status, event notifications and messaging. This is located at the bottom of the touchscreen and is available at all times.

Do you have drop safes?

You can contact our sales team and they would be happy to help you with this. We have many options for this.

How do back office users access the software solution?

Full remote management via a web browser using a secure connection and login credentials. Capabilities include configuration changes, software revision and a robust business intelligence reporting platform (cash and activity level reporting).

Do you have cash management safes?

You can contact our sales team and they would be happy to help you with this.We have several options that are available here. (hyperlink to smart safes)  

What data is accessible to display to the customer?

All transaction and configuration based information is available, accessibility will be determined by role and entitlement based on user credentials.

What level of encryption capabilities are used for data storage, data transmission and user access (internal and remote)?

All data from the safes to the servers is encrypted by Blowfish encryption during its entire route. Triple DES and other ciphers also available. Access to the web services is encrypted via SSL.

How is physical hardware/software maintenance performed (at device)?

Software maintenance is performed remotely via web services. Hardware maintenance can be accomplished through the dispatch of our Field Service Technicians. Reliability is enhanced by our ability to perform predictive maintenance based on metrics kept by the system.

What is the process for a sync after an offline condition?

Once connection is re-established all locally stored information is pushed to the cloud, and all configuration data is pulled down. The safe synchronizes at configurable intervals – typically less than 5 minutes. The sync process has 4 steps: check for updates and commands; gather and report health and status metrics; report transactional events that the server(s) have not received yet; check and update configuration.

How many days of storage does it have?

They are expandable from 2tb to 26tb currently.  

Do you have a mobile app?

Currently, we do not have a mobile app available.  

How many cameras can you hook into this unit?

It ranges from 16-32 cameras for your unit. 

Why do I need special file cabinets? My regular files are metal; they won’t burn

While everyday metal files may not burn, they directly conduct the heat of a fire to the interior, where your records will ignite. In a sense, your standard metal file cabinets become fancy incinerators.

What type of cameras does it support?

It supports analog and IP cameras. 

What do Class 350 or Class 125 ratings mean? Fires get much hotter than those temperatures.

The UL class rating signifies the maximum internal temperature allowed during the fire test. Depending on the length of the UL test, the external heat will range from 1550º F. to 2000º F.; yet the internal temperatures cannot exceed 350º F. for paper or 125º F. for computer media.

What good is a product that is rated for only one hour? Fires last longer than that.

The average fire burns at around 800º F. as it passes through a building. The temperature will increase in any area as flammable materials are consumed, a period that averages about 20 minutes in any location. Then the temperature decreases as the fire moves on. The UL test consists of two parts, the 1-hour burn portion during which the product is subjected to the most intense heat, and the cool-down period which can last from 15 to 25 hours and simulates the lower-temperature segment of a typical fire. It is during the latter of the two tests that most product fail. For the duration the entire test, the internal temperature and humidity cannot exceed the standards set forth by UL. A 1-hour rating means that the product passed both the intense heat and the cool-down portion of the test. By the way, Fire King also offers the industry’s only UL 2-hour rated cabinets. These files are used in high-risk areas, such as chemical factories. A note of caution. Be wary of any product that claims it was “tested to UL standards.” It may have been tested, but the statement does not necessarily mean that it passed the test.

Why are FireKing files impact tested?

Heat isn’t the only hazard during a fire. Ceilings fall and floors collapse. If a file cabinet is not rated for impact, it could split open and fail in this situation. For FireKing cabinets to carry the FKII-018.final.070202 7/17/02 11:21 AM Page 11 Composite UL 1-Hour fire and impact rating, a fully loaded file cabinet is heated at 1550º F. for 1/2 hour, dropped 30 feet onto a bed of rubble, inverted and placed back in the 1550º oven for another 1/2 hour. The contents must survive this test for the cabinet to earn the rating.

Why should I purchase records protection products? Won’t my insurance cover my records?

The proper business insurance will cover your records. The catch is, you must document all your losses. If your documents are destroyed, that will be extremely difficult. In addition, there are business records and even personal items that are literally irreplaceable. No amount of insurance can compensate for their loss.

Are these products really fireproof?

No product on the market is totally fire proof. The actual UL classification is for fire resistancebased on the product’s tested and proven ability to resist fires of specific temperatures andlengths. These tests are based on the types and duration of fires experienced by the vastmajority of businesses

Why do I need special products to protect computer media?

Computer media is considerably more susceptible to heat and moisture damage than paper records, and therefore must have a considerably greater degree of protection. FireKing Data Safes and MediaVaults are designed to provide superior protection against not just heat and humidity, but also dust and magnetic interference. They offer complete protection for your company's computer media.

Are FireKing products waterproof?

UL does not test for water resistance. Prior to being in a fire, no insulated product is tightlysealed. So they will leak if submerged in water. When they are exposed to heat, the insulationin FireKing cabinets expands, tightly sealing all joints and making them extremely water resistant

How long after a fire should I wait to open my FireKing cabinet?

Wait until you can comfortably rest your hand on the cabinet before you open it, to avoid thedanger of spontaneous combustion of its contents. While you can artificially cool down thecabinet with water, it can give a false impression of how cool the interior may be, so be very careful.

Does FireKing perform multi-site installations?

Yes, we recommend early planning and coordination with your operations team and our implementation team to ensure all special considerations are coordinated appropriately.

Can my safe be installed while my site is under construction?

Yes, however, the floor, walls, electric and network must be in place. Additionally the parking lot must be paved and path to where unit will go must be clear.

What is required for my site to be ready for safe installation?

A designated spot for placement of your new safe, power and Ethernet outlets within 6ft of where unit will be placed. 

How long does it take to get an intelligent safe, delivered and installed?

Approximately six weeks typically from the time your order is submitted and depending on stock levels.

Does FireKing modify cabinetry or perform carpentry services?

No, technicians perform safe repairs and installations. However, FireKing will consult with you on your custom needs to ensure you get the best results from your new safe.

How long does it take to have a traditional safe delivered and installed?

Between two and four weeks typically from the time your order is submitted and depending on stock levels.

What are your hours of operation?

Our call center operates 24x7x365

How do I find basic safe instructions?

See our website or call our Service department for assistance at (800) 342-3033.

What options are available for safe service?

We offer multiple options for safe service, from phone service up to time and material services. For full details of our suite of services call our Account Services Team at (866) 507-0279. 

Do you offer international service?

Yes, we do, for more information call (866) 507-0279.

Why do I need a special file? My everyday files are metal - they won't burn.

Standard Metal Files offer no protection from fire. They will actually directly conduct the fire's heat inside, where your records will ignite and burn.

What good is a product that is rated Class 350 or Class 125? Fires get much hotter than 350°F or 125°F.

Files are tested to external temperatures of 1,700°F.  Class 125° and 350°F are internal temperatures for computer media tapes and paper documents.  

What good is a product that is only rated for one hour? Fires last longer than that.

Fires rarely burn for more than 10 – 20 minutes in one location. As it passes through the building, the fire's intensity changes as flammable items are consumed.  

Why should I buy records protection products? After all, I'm insured.

Fire insurance is available, but many fire sufferers found out the hard way that insurance will only pay on losses that can be documented. If your records are lost, you must still be able to document to the insurance company exactly what was lost and what it was worth before they will pay. Fire sufferers have also found out that some items can never be totally reconstructed, even if insurance pays. Vendor/client files, contracts, personnel files, engineering blueprints, accounts receivable and payable - can you and your staff remember or recreate all the information for all these categories? Personal records such as wills, passports, wedding/divorce papers, birth certificates, baby pictures, household goods inventory, tax records, and personal treasures (such as art masterpieces by your child) should all be protected at home.

Why do I need a special product for computer media? Don't fire files and safes protect everything from fire?

FireKing files are rated to protect both documents and electronic media to include CD, DVD, hard drives and thumb drives. To protect records kept on tape you need a data safe which carries the UL Class 125° rating. 

Are the filing cabinets waterproof?

No. FireKing Classic Commercial Files have passed the ETL water resistant test. All FireKing files are designed to be water resistant against fire hose and sprinkler systems after the insulated product is exposed to heat.  

Are these products really fireproof?

The actual UL classification is for fire resistance. No product on the market has been tested and proven to survive against every possible fire, so UL will only issue ratings based on a product's proven ability to resist fires of specific temperatures and lengths.