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Department Contact Info
Office Hours: Mon - Fri, 8:00 AM to 5:00 PM EST (unless otherwise stated)
Office & Consumer Products
Phone
Fax
Responsibility
Product Information, New Orders, Order status, Returns, Technical Support, Warranty and Service issues, General Delivery Issues and General Questions. All office products questions should be directed to this department.
File & Storage Cabinet Key Orders
Phone
Fax
Responsibility
Order replacement keys for Filing Cabinets only.
NOTE: Keys are sold in sets of 2 and must be paid for in advance.
NOTE: Keys are sold in sets of 2 and must be paid for in advance.
Safes Customer Service & Sales
Phone
Fax
Responsibility
New orders, Order Status, Returns and General Questions.
Safes Technical Service and Parts (Except Garda)
Phone
Fax
Responsibility
Technical support, troubleshooting, dispatching service technicians for field repair. This is manned during office hours and rolls to a voicemail box that calls the on call technician after business hours.
NOTE: After business hours is considered emergency service and additional charges will apply.
Office Hours: Mon - Fri: 6a - 8p, Sat: 9a - 4p, Sun: 9a - 3p, Eastern Time
NOTE: After business hours is considered emergency service and additional charges will apply.
Office Hours: Mon - Fri: 6a - 8p, Sat: 9a - 4p, Sun: 9a - 3p, Eastern Time
Safes Keys and Combinations
Phone
Fax
Responsibility
This is for Safe Keys only.
NOTE: All orders must be prepaid. Key and combo requests must be submitted on company letterhead for security purposes. A non-refundable fee for factory combinations will be charged.
NOTE: All orders must be prepaid. Key and combo requests must be submitted on company letterhead for security purposes. A non-refundable fee for factory combinations will be charged.
Video Intelligence Customer Service & Sales
Phone
Fax
Responsibility
Orders, Order Status, Product Information, and Returns
Accounting
Fax
Responsibility
AR covers all of the questions about any bills received, credit and payments. AP is responsible for paying all the bills coming in and taking care of the locksmith app Lockserve.
Click on any of our locations or organizational functions to view detailed location and maps information.