Contact Us

To make a general inquiry, please fill in the following form and submit. To contact a specific department, please click on the appropriate email link below. Thank you!

  • Phone Number
  • 800-457-2424
  • 812-948-8400
  • 800-227-7513
  • 812-948-0437

 

 

DETAILED DEPARTMENT CONTACT INFORMATION

  • Office Products Customer Service & Sales
  • Mon - Fri, 8 am - 5 pm Eastern Time
  • 800.457.2424
  • 800.227.7513
  • customerservice@fireking.com
  • Available during business hours only
  • Product Information, New Orders, Order status, Returns, Technical Support, Warranty and Service issues, General Delivery Issues and General Questions. All office products questions should be directed to this department.
  • File & Storage Cabinet Key Orders
  • Mon - Fri, 8 am - 5 pm Eastern Time
  • 800.457.2424
  • 800.227.7513
  • fkkeys@fireking.com
  • Available during business hours only
  • Order replacement keys for Filing Cabinets only.
  • Keys are sold in sets of 2 and must be paid for in advance.
  • Safes Customer Service & Sales
  • Mon - Fri, 8 am - 5 pm Eastern Time
  • 800.457.2424
  • 812.542.3637
  • safeinfo@fireking.com
  • New orders, Order Status, Returns and General Questions.
  • Safes Technical Service and Parts (Except Garda)
  • Mon - Fri: 6 am - 8 pm, Sat: 9 am - 4 pm, Sun: 9 am - 3 pm, Eastern Time
  • 800.528.9900
  • 888.232.9655
  • safesupport@fireking.com
  • Technical support, troubleshooting, dispatching service technicians for field repair. This is manned during office hours and rolls to a voicemail box that calls the on call technician after business hours.
  • After business hours is considered emergency service and additional charges will apply.
  • Garda Safes Technical Service
  • Mon - Fri: 6 am - 8 pm, Sat: 9 am - 4 pm, Sun: 9 am - 3 pm, Eastern Time
  • 800.536.5490, Local 812.542.3211
  • 888.232.9655
  • gardasafesupport@fireking.com
  • Technical support, troubleshooting, parts orders, dispatching service technicians for field repair. This number is manned during office hours and rolls to a voicemail box that calls the on call technician after business hours.
  • After business hours is considered emergency service and additional charges will apply.
  • Safes Keys and Combinations
  • Mon - Fri, 8 am - 5 pm Eastern Time
  • 800.528.9900
  • 812.542.3527
  • keyscombos@fireking.com
  • This is for Safe Keys only.
  • All orders must be prepaid. Key and combo requests must be submitted on company letterhead for security purposes. A non-refundable fee for factory combinations will be charged.
  • Image Vault Customer Service & Sales
  • Mon - Fri, 8 am - 5 pm Eastern Time
  • 888.462.4382
  • 877.296.0038
  • ivinfo@fireking.com
  • Orders, Order Status, Product Information, and Returns
  • Accounting
  • Mon - Fri, 8 am - 5 pm Eastern Time
  • 800.457.2424
  • 800.227.7513
  • arfk@fireking.com (FireKing and Image Vault)
  • acctinfo@fireking.com (All other inquiries)
  • Open Accounts Payable issues such as overdue accounts, and credit holds, open accounts, invoices and application of payments.

 

 

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